Our policy lasts 15 days. If 15 days have gone by since your received your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Some types of goods are exempt from being returned:
- Intimate, or sanitary goods such as underwear
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five business days.
Late or missing refunds (if applicable):
An email confirmation gets sent out from our website when a refund is processed on our end.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
How long does it take for my customer to get refunded?
In most cases, your customer receives the refund within 10 business days. Processing time can vary between banks.
Inside the credit card authorization period, when a customer is refunded (either partially or in full), the customer might not have a line item on their statement for a refund because the payment processor adjusts the capture amount for the charge when it settles. The customer might still have a charge as “Pending” on their statement until the period expires.
Sale items (if applicable):
Only regular or sale priced items may be refunded. Unfortunately clearance items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will follow up with further instructions to return your item.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
To return your product, you will need to mail your item(s) to us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs already paid by you when you made your purchase are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $49 CAD, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Please do not send your purchase back to the manufacturer, or the address on the shipping label affixed to the package you received, as that address may be that of the shipping company we use for outgoing packages, and not our company address.
Please contact us at email@example.com to get a return authorization and the address you can send your return items to.